Privacy Policy

Who we are

This website is operated by Resolutions AV Ltd, trading as Resolutions. We are a UK-based specialist production studio.

Registered address: 50 Seymour Street, London, W1H 7JG
Company registration: 09407619
VAT registration: 219822791
Contact: hello@resolutionsav.co.uk

What information we may collect

We only collect information that is relevant to how you interact with this website. This may include:

• //Contact form submissions — your name, email address, company name and the details of your enquiry when you use the contact form.
• //Email enquiries — correspondence sent directly to our email address.
• //Analytics data — only if you have given your consent, we use Google Analytics 4 (via Google Tag Manager) to collect anonymised data about how visitors use this website, including pages viewed and how you arrived at the site.

How we use your information

Information collected through this website is used for the following purposes:

• //To respond to enquiries and discuss potential projects with you.
• //To understand how visitors use the website and improve it over time — only where analytics consent has been given.

We do not use your information for marketing, advertising, or third-party profiling purposes.

Analytics and cookies

We use Google Analytics 4 (GA4) through Google Tag Manager to collect anonymised usage data. This is only activated if you accept analytics cookies when visiting the site.

Google Consent Mode v2 is implemented on this website. By default, all analytics tracking is disabled until you give permission.

You can read more about how we use cookies, and manage your preferences, on our Cookie Policy page.

Legal basis for processing

We process your personal data under the following legal bases (UK GDPR):

• //Legitimate interests — for responding to direct enquiries and contact form submissions.
• //Consent — for analytics cookies, which are only set after you give explicit permission.

How long we keep your information

Enquiry data is retained for as long as is reasonably necessary to manage the enquiry and any resulting project relationship. We do not retain personal data longer than necessary.

Your rights

Under UK GDPR, you have the right to:

• //Access the personal data we hold about you.
• //Request correction or deletion of your data.
• //Withdraw consent for analytics at any time.
• //Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact us about privacy

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@resolutionsav.co.uk.